Last updated: 21 June 2026
These terms explain how digital and physical rewards may be offered and redeemed inside Illusio. Reward details may also be shown in the app for a specific event, season, or reward.
Digital rewards may include downloadable files, codes, in-app items, access to content, or other digital benefits. Some digital rewards may be delivered as instant downloads or made available immediately after a valid redemption, while others may require processing or verification.
Illusio may let users earn or use tokens to redeem rewards. Token values, earning methods, redemption limits, reward costs, and eligibility may change. A redemption is not complete until it is accepted and confirmed through the app or by our support/admin process.
Physical rewards may require a claim form, delivery details, eligibility checks, and a valid contact method. Some physical rewards may be marked as available to United Kingdom users only. If a reward is marked UK-only, users outside the United Kingdom are not eligible for that physical reward.
Where a claim form is required, users must provide accurate and complete information by any stated deadline. Addresses are only collected when a user submits a claim for a physical reward or physical prize, and are used only for fulfilment/admin handling. We are not responsible for failed or delayed fulfilment caused by incorrect, incomplete, late, or undeliverable claim information.
Rewards are subject to stock, availability, region, platform, event rules, and app version. We may update, pause, replace, substitute, delay, or withdraw a reward where necessary. If a reward becomes unavailable, we may offer a reasonable alternative or cancel the redemption where appropriate.
Rewards are for personal use unless stated otherwise. You must not resell rewards, automate redemptions, create duplicate or false claims, exploit bugs, interfere with token balances, or abuse the reward system. We may refuse, cancel, or reverse rewards where abuse, fraud, or rule-breaking is suspected.
For questions about Illusio rewards: support@mindmirageapps.com